Started out good and then went completely bad. The jury is out on the quality of the veterinary care, but we’ve had nothing but delays and problems with the office staff that are headquartered in Ontario. The Palm Desert office is only open on Mondays. There’s been nothing but delays disorganization and mishaps with the Ontario office regarding getting medication’s, instructions, etc. We should have stayed with VCA. I don’t feel there’s any benefit in going to an animal dermatology specialist after this experience. Save yourself money and time.
Jul 2020
I have had a really good experience thus far with Dr Frazer and her team at Animal Dermatology. She's been very accommodating, and gotten me in for appointments, often without much notice. The staff has been kind and easy to reach, and they've done a great job treating my dog who has difficult skin issues. They recently removed a worrisome bump. He's a senior, so I was very anxious about putting him through a procedure, but everything went smoothly. I am very appreciative of the care we've received!
Feb 2016
So disappointed ...my dog has been in so much discomfort for about 4 months with an itchy rash on his legs my regular vet had done all he could to try and help him so he suggested this clinic. We arrived and they put is in a room and barly looked at his legs, took some skin samples and said it would be $450 to test the skin and would let us know in a week about the results.. I called a week later to get things started on fixing my poor baby and they would not answer any questions because the Dr had not reviewed the results yet so my dog continued to suffer for 2 more days ...when they finally called they said to put him on the same meds my regular vet had already tried!! That made me so upset because as I had told them they didn't work the first time we did them!! In my opinion they just wanted my $ didnt really care to read my dogs history and really try and fix my dog ...try someone else!
Started out good and then went completely bad. The jury is out on the quality of the veterinary care, but we’ve had nothing but delays and problems with the office staff that are headquartered in Ontario. The Palm Desert office is only open on Mondays. There’s been nothing but delays disorganization and mishaps with the Ontario office regarding getting medication’s, instructions, etc. We should have stayed with VCA. I don’t feel there’s any benefit in going to an animal dermatology specialist after this experience. Save yourself money and time.
I have had a really good experience thus far with Dr Frazer and her team at Animal Dermatology. She's been very accommodating, and gotten me in for appointments, often without much notice. The staff has been kind and easy to reach, and they've done a great job treating my dog who has difficult skin issues. They recently removed a worrisome bump. He's a senior, so I was very anxious about putting him through a procedure, but everything went smoothly. I am very appreciative of the care we've received!
So disappointed ...my dog has been in so much discomfort for about 4 months with an itchy rash on his legs my regular vet had done all he could to try and help him so he suggested this clinic. We arrived and they put is in a room and barly looked at his legs, took some skin samples and said it would be $450 to test the skin and would let us know in a week about the results.. I called a week later to get things started on fixing my poor baby and they would not answer any questions because the Dr had not reviewed the results yet so my dog continued to suffer for 2 more days ...when they finally called they said to put him on the same meds my regular vet had already tried!! That made me so upset because as I had told them they didn't work the first time we did them!! In my opinion they just wanted my $ didnt really care to read my dogs history and really try and fix my dog ...try someone else!