John Muir Medical Group

Feb 2023

Lab corps runs the lab works side of this John Muir facility that I appreciate for its small size, practicality and pleasant staff who go out of their way to make everyone feels comfortable.

Aug 2022

Over 1 hour. That's how long I was on hold with the reception to figure out if I could come in to see my primary care physician. I've been seeing Dr. Waheeda Hiller for a few years now. And I've noticed (at least over the last year or so) that it's getting increasingly more difficult to see my physician and to get any front desk person on the phone. I get that the pandemic did a number on healthcare workers. They're tired and overworked. But it's starting to affect patient care. I've had symptoms tied to a mystery condition (that no one can diagnose) for over a year. It's disheartening and frustrating to have to keep working within a medical system that is so clearly broken. I love Dr. Hiller. She's kind and attentive. But, from what I can gather, she's understaffed and (somehow) still taking on new patients. If it keeps being a struggle to get base-level care, I may have to be on the lookout for a new physician.