I have a 10+yr old laptop and after resetting it, had issues downloading Windows 10. I tried several of the forums suggestions to no avail. Finally decided to go to a pro. The phone receptionist is super nice, the technicians are even better. When I picked up my laptop, Ed listened to my questions for laptop use and gave me actual honest feedback. He could have easily sold an upgrade to install, but he was honest about the age of my laptop, the issues it might experience and his recommendation on what he would do. Not once, NOT ONCE, did he use scare tactics to try to sell me anything. He even said to feel free to stop by and ask him questions... read full review
September 2024
I am so, SO gratefulllll I found The Computer Guys. Todd & Ed each epitomize Excellent customer service and Todd did a splendid job of transferring my W10 data onto my new Dell W11 laptop -- installing W10 OS so I could be spared the "upgrade" (am running a bunch of legacy software), and he even did some additional fussing with settings for me when I came to pick it up to ensure all was shipshape on the new machine.
Todd's consideration was particularly appreciated as he phoned me once the transfer was in process as he indicated it usually just takes a few hours, but mine was saying it would be 19 hours -- as he knew I was in a hurry... read full review
August 2024
WOW! these guys are awesome. They are honest and super friendly. They kept me updated on the status of my repair along the way. Lastly, i think they priced their labor extremely fair. Would HIGHLY recommend them!!! 10 stars !!!
I have a 10+yr old laptop and after resetting it, had issues downloading Windows 10. I tried several of the forums suggestions to no avail.
Finally decided to go to a pro.
The phone receptionist is super nice, the technicians are even better. When I picked up my laptop, Ed listened to my questions for laptop use and gave me actual honest feedback. He could have easily sold an upgrade to install, but he was honest about the age of my laptop, the issues it might experience and his recommendation on what he would do. Not once, NOT ONCE, did he use scare tactics to try to sell me anything.
He even said to feel free to stop by and ask him questions... read full review
I am so, SO gratefulllll I found The Computer Guys. Todd & Ed each epitomize Excellent customer service and Todd did a splendid job of transferring my W10 data onto my new Dell W11 laptop -- installing W10 OS so I could be spared the "upgrade" (am running a bunch of legacy software), and he even did some additional fussing with settings for me when I came to pick it up to ensure all was shipshape on the new machine.
Todd's consideration was particularly appreciated as he phoned me once the transfer was in process as he indicated it usually just takes a few hours, but mine was saying it would be 19 hours -- as he knew I was in a hurry... read full review
WOW! these guys are awesome. They are honest and super friendly. They kept me updated on the status of my repair along the way. Lastly, i think they priced their labor extremely fair. Would HIGHLY recommend them!!! 10 stars !!!