LifeLong East Oakland Health Center

Sep 2023

I had the scab from skin graft surgery. Went to ER and they told me to follow up with Alameda Wound Care. I called and asked for appointment with podiatrist and they said nothing available till September 28th. I asked for a referral to Alameda Wound Care and they said it would take three days. I like Dr. Banks but LifeLong sucks. I don't want messages I want action and if I lose my foot because of their incompetence I am going to sue them.

Jun 2023

Not medical care, just a call center! And an incompetent one at that. I have never filed a state board complaint before but I'm working on it.I started going to Lifelong several years ago. Dr. Jessica Furer was wonderful, just the best. Unfortunately she retired, and since then things have gone increasingly downhill.Dr. Furer was so good that you could overlook the occasional administrative screwups (not made by her). Now, it is nothing but problems. A constantly changing parade of doctors/NPs and woefully bad office staff/call center personnel. You can't even call the medical office directly and it seems they are forbidden to transfer you. They send "messages" and good luck getting any kind of response! It's like beating your head against a brick wall.First, I asked for a list of PCPs weeks ago so that I could choose one. No response. When I asked again they told me that my PCP was Dr. ____ [name redacted because she is not at fault]. However, she left months ago and they haven't updated their records!!Second, I had a telemedicine appointment with a part-time doctor there. We discussed medication (for a chronic illness) and agreed on one at a certain dosage. Then, the prescription was wrongly written TWICE and apparently he decided to change the dosage without discussing it with me? I'm on my 6th or 7th call in an attempt to get this straightened out. All I hear is "they're working on it" (how long can it take to type 25mg??) and "we'll send an urgent message" -- good luck with that!! Why is this important? I have other prescriptions to pick up at the pharmacy. I have increasingly severe mobility problems being addressed by an orthopedist and pain management doctor. This makes getting in and out of a car difficult and painful. Therefore, I group my errands into as few trips as possible. I have explained this to several call center personnel but they don't give the proverbial tinker's cuss -- just say that someone is "working" on your "urgent" problem but there cannot be any estimate of when it will be done.THIS IS NOT MEDICAL CARE!

Jul 2022

Had a terrible experience went there because i was transferring from Berk to here the front desk clerk with lashes and red hair needs to be retrained she did not let me ask the questions i end up walking out need a district manager name and # please