Reviews for Rooter Hero Plumbing & Air
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Hours
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Tips
accepts credit cards open to all
Ratings
Google: 4.6/5 
BBB: A-Rooter Hero Plumbing & Air
10956 Bigge St, San Leandro
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I called in the morning for a repair to my tankless water heater. I asked several times for a tech to respond that knew about tankless water heater repair. I was assured that an expert would respond that knew about the repair. I could not talk to anyone at the local office, even though I was promised by the dispatcher that someone would call me. I was given a 2pm to 4pm response time. This was around 11am. When no-one had shown by 330pm, I called back. They returned my call at 340pm stating that no-one would be coming to my house because they do not have any techs that are familiar with tankless water heater repair. I did receive a call from the business on the following day. the representative from the business apologized and advised that he will follow up on the issue.
We had to call for a plumber on Friday prior to the holiday, found Rooter Hero. Called them and a plumber was out within a couple hours. We didn't have a clog it ended up being our sewer line needing to be replaced after 70 years. Danny Ybarra was the plumber who did the sewer job and he was WONDERFUL! Danny is an organized person and had his supplies ready for the sewer pipe replacement. Danny stayed until the whole job was completed. We so appreciated Danny for taking good care of us. Was told by a couple people the price we paid was very reasonable, never felt like I was being scammed. Will recommend Rooter Hero to My family and friends. Thank you Danny and Rooter Hero!
Daniel Rubio was the gentleman who come to my house to clear the clogged kitchen drain. It was not an easy job, he tried several times at the kitchen, when that didn't work, he tried a clean out in front of the house, that didn't work either. He finally found another clean out at the back for which he had to saw a difficult metal pipe, he handled these issues professionally, I could tell he was determined to resolve my issue. It took him some time, but got the job done. I will highly recommend this company