I'm computer stupid. So after struggling and getting upset I took my laptop to the geek squad. I had an 11:40 appointment and as usual I was early. The tech took me right away and by 12:10 she had the software uploaded and gave me shortcuts. For people like me who technical issues does not come easily I'd recommend you pay and get the help needed. Extremely patient!'
November 2022
Matt and his crew at the Harrison St store performed miracles.I needed to transfer everything from an old laptop to the new one. First estimate was three days to a week.Then Matt stepped in and said he'd get on it right away and call me. A couple of hours later he called and said the new computer was ready for pickup!Matt deserves a VERY big shout-out for his perfect service and the supervision of his excellent crew.
September 2022
I received a phishing email that spoofed THE GEEK SQUAD. I called with hopes of bringing it to their attention (good citizen).1) difficult to get thru to a manager2) manager seemed “Put-out” and uninterested3) didn’t listen to what I was saying - told me it wasn’t a legit email - I told him - I know - that’s why I was bringing it to his attention, in case they weren’t aware.4) he said they were well aware of them. I said - why don’t you let your customers know?5) I asked if our customer info was safe - he seemed perturbed and reassured me it is.6) he gave me an email address so I could forward the spoof emailMy overall experience wasn’t good. Why did I... read full review
I'm computer stupid. So after struggling and getting upset I took my laptop to the geek squad. I had an 11:40 appointment and as usual I was early. The tech took me right away and by 12:10 she had the software uploaded and gave me shortcuts. For people like me who technical issues does not come easily I'd recommend you pay and get the help needed. Extremely patient!'
Matt and his crew at the Harrison St store performed miracles.I needed to transfer everything from an old laptop to the new one. First estimate was three days to a week.Then Matt stepped in and said he'd get on it right away and call me. A couple of hours later he called and said the new computer was ready for pickup!Matt deserves a VERY big shout-out for his perfect service and the supervision of his excellent crew.
I received a phishing email that spoofed THE GEEK SQUAD. I called with hopes of bringing it to their attention (good citizen).1) difficult to get thru to a manager2) manager seemed “Put-out” and uninterested3) didn’t listen to what I was saying - told me it wasn’t a legit email - I told him - I know - that’s why I was bringing it to his attention, in case they weren’t aware.4) he said they were well aware of them. I said - why don’t you let your customers know?5) I asked if our customer info was safe - he seemed perturbed and reassured me it is.6) he gave me an email address so I could forward the spoof emailMy overall experience wasn’t good. Why did I... read full review