They started off promising but the communication began lacking, I had to follow up with them multiple times. Ultimately their editor totally omitted a whole paragraph which printed incompletely. They sent me the final proof at almost midnight the night before the 10am deadline they gave me next morning for everything to be finalized. The only recourse they offered was re- printing the memorial programs for one dollar less than what I originally paid per program. I told them that wasn't sufficient but I never heard back from anyone after multiple messages were sent. After a $950 order, all I asked for was a few copies to be re-printed But was completely ignored.
August 2022
The work that they do is GREAT quality and BEAUTIFUL. The only thing was the communication, I understand they have a lot of orders and things come up but I felt they weren't always good communicators.
March 2022
Ashley came through once again! In such short time, Ashley provided great customer service and met every expectation when it came to my cousin's obituaries. We loved the obituaries and how they turned out. With this being such a hard time for our family, Ashley was very understand and patient with us still insuring that we got the obituaries on time for the service. We've worked with Ashley before and in spite of the situation we're glad she was able to work with us again! Thank you for X's obituaries Ashley!
They started off promising but the communication began lacking, I had to follow up with them multiple times. Ultimately their editor totally omitted a whole paragraph which printed incompletely. They sent me the final proof at almost midnight the night before the 10am deadline they gave me next morning for everything to be finalized. The only recourse they offered was re- printing the memorial programs for one dollar less than what I originally paid per program. I told them that wasn't sufficient but I never heard back from anyone after multiple messages were sent. After a $950 order, all I asked for was a few copies to be re-printed But was completely ignored.
The work that they do is GREAT quality and BEAUTIFUL. The only thing was the communication, I understand they have a lot of orders and things come up but I felt they weren't always good communicators.
Ashley came through once again! In such short time, Ashley provided great customer service and met every expectation when it came to my cousin's obituaries. We loved the obituaries and how they turned out. With this being such a hard time for our family, Ashley was very understand and patient with us still insuring that we got the obituaries on time for the service. We've worked with Ashley before and in spite of the situation we're glad she was able to work with us again! Thank you for X's obituaries Ashley!