This company has provided satisfactory work in the past but I must admit owner / first line of supervisory Jaime lacks understanding of what it means to be punctual and need to provide high level of service to paying customer. The straw for me was this last time when I placed a call then text to Jaime seeking info on time when crew would arrive on site to perform agreed service.... I received no response. Needing to meet my schedule, I then decided to seek service somewhere else. Upon notifying Jamie of cancellation of service and providing reason for cancellation, Jaime promptly replied with nasty text letting know not to contact him again. Very sad to see his response...... read full review
February 2017
On Friday, Jaime from Magic Touch Tree Care came to my residence and gave me a bid on some tree service. I accepted Jaime's offer. Jaime promised to start the tree trimming service work the following Monday or Tuesday and promised to call me on Monday with a firm date and time. After not hearing from Jaime on Monday, I called Magic Touch's office and spoke to a lady who advised me that Jaime would start my job on Wednesday. Great I thought! I took work off on Wednesday so I could be at my residence when Jaime showed up to do the agreed upon tree trimming work agreed upon. Unfortunately, Wednesday came and gone and Jaime was once again was a no show. Nor, did... read full review
November 2015
Worst customer service! ! They cancelled on me twice and never even bothered to call me back. They are licensed and on Angie's list ,but I know non license companies that have better service. What a waste of time! I would not recommend them and beware Angie's list users. This is what your paying for!
This company has provided satisfactory work in the past but I must admit owner / first line of supervisory Jaime lacks understanding of what it means to be punctual and need to provide high level of service to paying customer. The straw for me was this last time when I placed a call then text to Jaime seeking info on time when crew would arrive on site to perform agreed service.... I received no response. Needing to meet my schedule, I then decided to seek service somewhere else. Upon notifying Jamie of cancellation of service and providing reason for cancellation, Jaime promptly replied with nasty text letting know not to contact him again. Very sad to see his response...... read full review
On Friday, Jaime from Magic Touch Tree Care came to my residence and gave me a bid on some tree service. I accepted Jaime's offer. Jaime promised to start the tree trimming service work the following Monday or Tuesday and promised to call me on Monday with a firm date and time. After not hearing from Jaime on Monday, I called Magic Touch's office and spoke to a lady who advised me that Jaime would start my job on Wednesday. Great I thought! I took work off on Wednesday so I could be at my residence when Jaime showed up to do the agreed upon tree trimming work agreed upon. Unfortunately, Wednesday came and gone and Jaime was once again was a no show. Nor, did... read full review
Worst customer service! ! They cancelled on me twice and never even bothered to call me back. They are licensed and on Angie's list ,but I know non license companies that have better service. What a waste of time! I would not recommend them and beware Angie's list users. This is what your paying for!