I would like to echo my experience that was similar to another reviewer. Eyes were definitely on me and my teen daughter the whole time we shopped and then their attitude changed when I spent hundreds at the counter. I am a tomboy but my daughter is a proud girly girl. I wish this staff would come into the 21st century and realize that people of all colors, all fashions can shop make up. But this IS Napa.
February 2024
I went Sunday just to browse. I met Annabella who was the associate for It Cosmetics. She was so kind. I asked her where is a good place for brow service. She said "here". She said that the browse service technician was here now and avaliable. I met Carly and she was so awesome and knew exactly what she was doing. I was so grateful to Annabella for suggesting Carly's service. Very impressive. Thank you ladies!
December 2023
I came by to return and pick up a few items today and I just want to say everyone there this afternoon was absolutely lovely. I should have gotten all their names, but I do recall Alexis who told me what lashes she was wearing (spoiler, they were the Kiss Noblesse ones!) and I want to say thank you to her for making such a great recommendation ◡̈ I also want to shout out the team for being ever so helpful, kind, warm and compassionate every time I’ve walked in. This is my favorite Ulta location by far! Shout out to all the people working at/near the register this afternoon.
I would like to echo my experience that was similar to another reviewer. Eyes were definitely on me and my teen daughter the whole time we shopped and then their attitude changed when I spent hundreds at the counter. I am a tomboy but my daughter is a proud girly girl. I wish this staff would come into the 21st century and realize that people of all colors, all fashions can shop make up. But this IS Napa.
I went Sunday just to browse. I met Annabella who was the associate for It Cosmetics. She was so kind. I asked her where is a good place for brow service. She said "here". She said that the browse service technician was here now and avaliable. I met Carly and she was so awesome and knew exactly what she was doing. I was so grateful to Annabella for suggesting Carly's service. Very impressive. Thank you ladies!
I came by to return and pick up a few items today and I just want to say everyone there this afternoon was absolutely lovely. I should have gotten all their names, but I do recall Alexis who told me what lashes she was wearing (spoiler, they were the Kiss Noblesse ones!) and I want to say thank you to her for making such a great recommendation ◡̈ I also want to shout out the team for being ever so helpful, kind, warm and compassionate every time I’ve walked in. This is my favorite Ulta location by far! Shout out to all the people working at/near the register this afternoon.