Customer Service - Second experience with this company and all I can say is that these guys should teach a course on engaging with their customers. Absolutely awesome experience. Product is not only beautiful in various places of our home, but also comes with a lifetime warranty. Phone call to David Frazier in support was amazing. They get brand loyalty through customer experience.
August 2023
I contacted the Waterstone Faucets customer service line because I had a leak in my faucet. Without hesitation, David correctly diagnosed my problem and sent me a replacement cartridge, which arrived within two days. I installed the replacement cartridge, which worked perfectly except for the old screw that secures the handle was bent. I called David back, and without hesitation, he sent me a new screw. Fantastic Customer Service! I would highly recommend Waterstone Faucets for their beauty and their customer service for their high integrity.
January 2023
This company is a dream come true!! Their products are exceptional and their customer service equals their products!! Wonderful to know that professional companies are still out there!! Thank you Waterston!!
Customer Service - Second experience with this company and all I can say is that these guys should teach a course on engaging with their customers. Absolutely awesome experience. Product is not only beautiful in various places of our home, but also comes with a lifetime warranty. Phone call to David Frazier in support was amazing. They get brand loyalty through customer experience.
I contacted the Waterstone Faucets customer service line because I had a leak in my faucet. Without hesitation, David correctly diagnosed my problem and sent me a replacement cartridge, which arrived within two days. I installed the replacement cartridge, which worked perfectly except for the old screw that secures the handle was bent. I called David back, and without hesitation, he sent me a new screw. Fantastic Customer Service! I would highly recommend Waterstone Faucets for their beauty and their customer service for their high integrity.
This company is a dream come true!! Their products are exceptional and their customer service equals their products!! Wonderful to know that professional companies are still out there!! Thank you Waterston!!