Kaiser Permanente/ No Emergency Services only Urgent Care.

Kaiser Permanente's Urgent Care prioritizes health and safety, particularly during the COVID-19 pandemic. They offer various ways to get care while minimizing in-person visits, such as e-visits, phone, video appointments, and email. Members can call for 24/7 assistance with specific health concerns. However, some reviewers noted long wait times at other Kaiser urgent cares, while their experiences in this location were relatively shorter, ranging from an hour to an hour and a half. Staff members are described as helpful, friendly, and working under stressful conditions. The facility is praised for its cleanliness, politeness, and easy navigation. One reviewer mentioned a quick lab check-in line, moving within 7 minutes despite an initial estimate of up to 20 minutes. The lab/pharmacy is preferred over other Kaiser medical offices in the area due to friendly lab technicians, ample parking, EV charging, clean bathrooms, and a small cafe for snacks. However, one reviewer expressed concerns about the lack of time urgent care doctors spent with them, as the doctor was only in the exam room for 30 seconds. This individual has ongoing health issues and feels their concerns were not adequately addressed by the urgent care doctor or nurse advice lines. They continue to use the same prescribed medication, which has not resolved the recurring problem.