XOXO Kitchen & Bath

Feb 2023

We've worked with a solid handful of kitchen designers and Justin has blown me out of the water with the experience provided. We're planning a non-traditional kitchen design and his depth and breadth of knowledge on top of the level of customer service has been phenomenal. I have a lot more confidence in our overall project design because of his guidance. We look forward to finishing out the project together! Customers are in wonderful hands with Justin.

Jan 2023

I bought a house with thirty year old Dura Supreme cabinets. Which, by the way, still look and function terrific. We recently broke a small part on one of the sliding doors. I wasn't hopeful in finding a replacement and in fact, came up empty handed at several of our local hardware and cabinetry establishments here in Marin. Since we had recently upgraded our laundry room cabinets through Gilmans Design I contacted Cary Ng. Wow! quick response, helpful solution, and a dozen FREE clips are on my way. Having been a manager involved in customer service for the past 40 years I am fairly discerning in my praise. This kind of customer service is so rare these days. Thank you Cary for being so responsive and helpful to our needs. Denice Barsness Mill Valley CA

Aug 2020

I am giving 3 stars and that is for the product. Unfortunately, we feel they were not upfront about the costs. From our correspondence and many emails we exchanged, we had expressed our budget for the full cabinet renovation project at our apartment community. The designer mentioned she was confident they would be able to match our budget for the project. The pricing and wording used were very confusing. They had sent the plans/proposal for each item on a different invoice for us to review and sign. We believed this was the cost of the project total adding up to the 1st contract we signed, until we realized the first contract was an ADDITIONAL $5,600 charge for labor alone for 2 bathroom vanities, and 1 kitchen installation. The total cost of the project ended up being close to double our budget. We have another cabinet vendor who charges us $200-300 more of the total cost of Gilmans labor alone, and that is for everything (white painted Maple Cabinets with labor included) but we wanted to use Gilmans due to the high turnover. We believe the communication used was not honest. The designer could tell from my emails that I believed I was getting everything within that budget we had discussed on multiple occasion both over the phone and through email, and yet never clarified. Always proof read the contract before signing to make sure it matches up with what you are told. Something I did not pay close enough attention to, but lesson learned.