Spa On the Plaza

Spa On the Plaza is a luxury day spa, known for being voted as the best spa and best skin care by locals. The spa is a popular choice for those seeking to recharge and enjoy a relaxing atmosphere. One customer has visited multiple times and always leaves satisfied with the exceptional service, atmosphere, and massages provided by the staff. They are considering getting a spa membership to make it their regular self-care spot. However, another customer had a different experience. They found the facility to be less than clean, and the staff not very welcoming. They were disappointed that the steam room was not working and no accommodations were made. Additionally, they were placed in a small room while waiting for their therapists. Their massage and facial experiences were mixed. The facial was described as amazing, but the massage was disappointing. One customer's massage was described as perfect, while the other's was described as horrendous, with cold hands and more like poking and prodding than a proper massage. The management handled the situation well, offering a full refund for the bad massage. The customer was happy with the outcome and would consider giving the spa another try. Overall, Spa On the Plaza offers a luxurious experience with varying opinions on the cleanliness and quality of service. The facial treatments, particularly with Brittney, received high praise. The management's response to negative feedback was positive, indicating a commitment to customer satisfaction.