My concern is the lack of communication this medical group team have when it comes to patient care. They not only not notify patients but also are unsure of what is pending. This is a primary care office, which means that patient rely on their provider to advocate for them. When they don't know the disease process, or the diagnosis, or who the last provider who seen the patient was isn't that kind of concerning. When asked for the last provider name, the doctor here said that she will have to transfer us to the front desk as of chart review isn't a thing. When asked if Dr. Shinobu Luisa Kaneko is practicing, the MD said that she is only doing telemeds now.... read full review
November 2024
Dr Kaneko herself is a wonderful doctor, she takes the time to listen to you and has alternative solutions compared to most other physicians out there. She has more of a holistic approach that I love and look for in doctors. With that said, we can get to the bad. First of all, none of her appointments are in office. They are all via telephone, not even a video chat. It would be nice to put a face to a name. Her staff is always in a rush even when they are not busy. The woman at the front desk is very pushy and rude. She is always making mistakes because she is trying so hard to get you out fast. If she moved slower, she wouldn't need to correct those errors. There... read full review
November 2023
Kaneko herself is a really good doctor, but I've had bad experiences with the front desk administration where I've asked to be seen in person and Kaneko thought it was a tele health appointment. There were times where I spoke about getting a medication over the phone and when I went in person, they had me come in person only for them to tell me they can't prescribe it.
My concern is the lack of communication this medical group team have when it comes to patient care. They not only not notify patients but also are unsure of what is pending. This is a primary care office, which means that patient rely on their provider to advocate for them. When they don't know the disease process, or the diagnosis, or who the last provider who seen the patient was isn't that kind of concerning. When asked for the last provider name, the doctor here said that she will have to transfer us to the front desk as of chart review isn't a thing. When asked if Dr. Shinobu Luisa Kaneko is practicing, the MD said that she is only doing telemeds now.... read full review
Dr Kaneko herself is a wonderful doctor, she takes the time to listen to you and has alternative solutions compared to most other physicians out there. She has more of a holistic approach that I love and look for in doctors. With that said, we can get to the bad. First of all, none of her appointments are in office. They are all via telephone, not even a video chat. It would be nice to put a face to a name. Her staff is always in a rush even when they are not busy. The woman at the front desk is very pushy and rude. She is always making mistakes because she is trying so hard to get you out fast. If she moved slower, she wouldn't need to correct those errors. There... read full review
Kaneko herself is a really good doctor, but I've had bad experiences with the front desk administration where I've asked to be seen in person and Kaneko thought it was a tele health appointment. There were times where I spoke about getting a medication over the phone and when I went in person, they had me come in person only for them to tell me they can't prescribe it.