Complete Care Community Health Center in Monterey Park

Jul 2024

Terrible service, they make an appointment at an hour and make you wait a long time to see you so that in the end they tell you that they can't see you because it seems like I have Covid ?, when the symptoms I have are side effects of the medication they gave me here ??, I go to Cvs to take a test and they no longer do tests, and there wasn't any to buy and do it myself at home, I call the clinic to let them know what happened and they leave me hanging on the phone, I arrived at 8:30 am my appointment was 8:45 am and I left almost at 10:30 am and for nothing, the entire day wasted ? what a lack of professionalism ?‍♀️

07/22/2024
For the second time, what...read full review

May 2023

Receptionist with accent are very rude. They will put you on hold forget about you and then act like nothing happened not only that they’re not getting any new patients. Just an FYI also, after I told them, I was upset about them, putting me on hold for that long she transfer me to somebody else who I had to re-hold my call and explain myself all over again just to be told they are not taking any more patients new I don’t recommend this place

Sep 2022

I have been a patient since 2020 when diagnosed with RA. The dr was great, answered all of my questions and ordered a full work up. My insurance requires prior authorization for any services required and this is where my nightmare began. They informed me authorization could take a few weeks for the provided to approve, my experience with my provider so far has been 2 weeks max when submitted in a timely manner. The problem with this front office is they NEVER get anything done in a timely manner. 6 months later and I was still waiting around for test because my provider didn't even have the request to approve. They just never do them unless you call over and over again and even then you still have to call the provider to verify and confirm they've actually done it. August 23rd the dr informed me she would have have them file an urgent request for my medication, a 2-3 day turnaround, it is now Sept 8 and once again my provider as no record of this request. And this is with calling daily to apparently "reach Yvonne" who never returns calls/ voicemails even after the office manager Christina promises a follow up. With the amount of neglect and run around they give their patients, I speak for myself when I say, IN CRIPPLING PAIN, I can guarantee you the women in charge of this front office do not care for the well being of their patients. If you are fortunate to find a decent dr elsewhere steer clear of this place at all cost. It's not worth it!!