Urgent Care | Kaiser Permanente Mission Viejo Medical Office

I've been with Kaiser Permanente for decades now and always received exceptional professional care with a smile. Jason at reception, Dr. Thuy Truong Le, and all the support staff are wonderful people who care about the patients they serve.

I arrived around 3:30 PM on a Friday afternoon for urgent care since I fell on my back and wanted to get some X-rays. The customer service was great starting from the receptionists and the nurse who did my intake. The only downside was waiting for the doctor to approve the order, and my "appointment" was set for 4:20 PM. I ended falling asleep in the waiting room. Finally, close to 5 PM, a lady told me to check-in again at reception for a wristband to be called in. I think there were some minor communication issues because she also tried to hand me a urine cup earlier, even though the test results were just being processed by the first nurse I saw. The other... read full review

Date of visit: 2/17/24 time of visit: 12:45 pm THANK YOU to Kaiser Mission Viejo for making a physically uncomfortable day into an emotionally pleasant experience. In the morning, I called and had a phone consultation. I was told to go have some labs and pick up a prescription, So I got in my car and drove over - fully expecting a long day of grouchy people. But I walked up to check-in and was greeted with a big, kind smile. The super-nice efficient lady made check-in a breeze. As I walked past the security guard (on my way to pharmacy) he waved and smiled at me. At the pharmacy check-in, the gentleman behind the counter welcomed me with a smile and said, "we'll... read full review