About American Pool and Spa Repair
American Pool and Spa Repair is a reliable family business known for its professional and personable service. Customers appreciate their quick response and willingness to set appointments promptly, often as soon as the next day. The team, including a polite and professional technician, is capable of handling difficult repairs, even when others cannot or are unwilling. They provide clear explanations about what is covered under warranties and are willing to take the time to explain issues, demonstrating trustworthiness and care. The company is praised for diagnosing complex problems, such as issues with spa parts, and fixing them efficiently, often on the same day parts arrive. Their work is guaranteed, and they are known for being reasonably priced compared to others in the area. Customers report high satisfaction, especially after previous struggles with multiple repair companies, and note that their repairs have lasted well beyond the initial service. Overall, American Pool and Spa Repair delivers great service, knowledgeable staff, and a commitment to customer satisfaction, making them a trusted choice for pool and spa repairs.
Google - we need zero star option for companies like these. I don't want to even talk about details since, rest of the reviews already state what I was going to state. I'm even canceling my First American Home Warranty because of this nasty experience. Based on why this warranty company uses these horrible vendors, I don't trust FAHW anymore. Going back to American Home Shield where you don't get this type of service.
Mo is a straight up scammer and fraud! He claims his negative reviews are from people who had warranty claims denied BUT that wasn't my case. I PAID Mo $1200 for a new heater and pump. When my spa started leaking again, my handyman took a look and that "new" heater and pump that Mo installed was from 2009!!! My husband called him and wanted to work it out. Mo SCREAMED (like others have said) and accused us of lying to get something for free! My husband offered to send the pictures and Mo said he didn't want to see them. When we said we would leave a bad review, he said he didn't care because he already has so many. I guess we should have looked before we hired him. So, we are taking him to court. I gotta say it will be interesting if he screams at the judge like he does to anyone who questions him! Something is not "right" with him. He's a walking time bomb and unstable. There's no reasoning with him AND HE SCAMMED US! Not sure what alternate reality he lives in but I'll see him in court. Anyone who has a positive experience has to be friends or family. MO DOES NOT DESERVE TO BE IN BUSINESS. I'm posting the proof for you all, since he didn't even want to see it.
Technician arrived an hour late with an extremely rude attitude. I told him about the issue, he took a look and said nothing was wrong with it but there were other issues. He then messed with the valve and left. After he left the valve started leaking that was not leaking before. I've been trying to get a hold of them to come back and fix it but they won't answer. The other parts he said were broken checked out to be not broken by another guy. So my conclusion is they tried to make me believe I needed parts and service, on top of that they ruined the valve and now they are nowhere to be found. I recommend to look elsewhere for pool service. These guys are clearly not what they say. Terrible service and customer support!