Optum - Mission Hills

Optum is a leading information and technology-enabled health services business dedicated to helping make the health system work better for everyone. With more than 180,000 people worldwide, Optum delivers intelligent, integrated solutions that help to modernize the health system and improve overall population health. Optum is part of UnitedHealth Group. Customers generally have a positive experience with Optum's services. The office is described as fantastic, and the pediatrician's office is also noted to be nice. However, some customers feel the pediatrician's office could be more child-friendly while waiting to be seen. It's unfortunate that the urgent care facility has been removed. Regarding the urgent care experience, customers report mixed results. While the check-in staff are often kind and friendly, the wait times can be quite long, especially during busier hours. Some customers have waited up to 3 hours to be seen by a physician or physician assistant. The medical professionals are generally described as nice and friendly, but the quality of care and bedside manner can vary. Some customers feel they are not receiving consistent or thorough treatment for their medical issues, with different providers offering different opinions and instructions. Overall, Optum appears to provide a range of healthcare services, with the quality of the experience depending on the specific location, staff, and medical provider. Customers appreciate the friendly staff but would like to see more child-friendly facilities and improvements in wait times and consistency of care at the urgent care center.