US Bank Mortgage

May 2023

US Bank is a scam bank, they often deny checking sign up bonus promotions after customer is on board! Copy of the letter is attached they sent me when I inquired why I wasn't being credited with the bonus after 6 months of opening the account! imgur.com/lIae4NjI replied their email, nothing resolved yet!Hi Customer Care,That's fine. However, as a customer, I deserve some transparency.When I opened the checking account I confirmed the requirements with US Bank's Menlo Park Branch. I did the required direct deposits (2 3k deposits from my employer), maintained balance.Few months ago, the branch confirmed that I completed all requirements (qualifying activities). They told me to wait 60 days. Then, 3 months passed and I contacted customer care online. The agent confirmed I completed the requirements, told me to wait a bit more and that it will be credited. I wasn't credited I contacted again, This time an agent named Karina opened a case (Ticket# 785937) and about two weeks passed since then. I got a paper mail that states that I don't qualify. I feel very much unwelcome.If somehow this was communicated to me earlier I would very much appreciate it. I feel like I had been treated poorly over this promotional credit and that quite some of my valuable time has been wasted by the bank's agents, back office etc. My patience had been tested to its limits.I extremely regret opening the account with your bank. Nobody, ever f'ing told me that the promo had fine prints like this that it has to be mailed to the customer while I visited the bank and when I talked to customer care. You guys cost me time. And, after 6 f'ing months you guys tell me that the promo had fineprints. What a scam bank!!!I have attached the promotion flyer by the US Bank that I used to open the account for further verification.Sincerely, Deceived Customer (time wasted in vein)