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Reviews for Castillo Heating & Air Conditioning, Inc.
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Castillo Heating & Air Conditioning, Inc.
32105 Heather Ln, Menifee
Directions Call Website Suggest an Edit
32105 Heather Ln, Menifee
Directions Call Website Suggest an Edit
Great communication during the entire process. Our 20+ year old system finally needed replaced. We selected a system that fit our budget from an array of options. We chose a Trane AC and heat system to be installed and obtained 48 month interest free financing. Project took a little over 2 days to complete. Art, Arturo, and Ben were all very professional and friendly. Art and his crew all appear to be very trustworthy and experienced.
Excellent service and very professional people. I have only one issue with the company, I have the twice a year service plan and I thought they would check everything in the ac unit, including the drain pipes, but I was wrong. The inspection is supposed to be a preventative measure, to avoid expensive repairs but I found that I was wrong. They never inspected the drain pipes and they end up being clogged. This caused a major damage to my ceiling , costing me $500 to fix the pipes, plus the drywall repairs. All this could have been avoided if the inspection included the pipes and tray inspection. I am very sad because Mr. Castillo was the one who installed my ac unit... read full review
Was able to get an appointment during a heat wave, which I appreciated. Arturo, the technician, arrived on time, was able to diagnose the problem and make the necessary repair. He answered all my questions knowledgeably, and was friendly and polite.