Aquatic Solutions did not fix our hot tub heating issue. Unresponsive to calls and texts after technician replaced sensor which didn’t fix the problem. Waste of money!
January 2022
Beware!Our recent experience with Aquatic Solutions has been awful. I called them on Dec 4 because our hot tub stopped heating, provided codes (high limit error) and photos of the pool equipment. A technician came out to troubleshoot for $149. The technician said the sensor was bad and needed to be replaced. I received a quote for the sensor for $215.71 including labor charge of $145. The technician replaced the sensor but did not verify that it worked before leaving but I paid the invoice. The hot tub won't heat and the last time I heard from the company was 12/22. I've left a couple of voicemails and texts since then but no response. I know that we just had... read full review
November 2021
When you call for pool issues it takes days before they call you back or text. And setting schedules it takes weeks.
Aquatic Solutions did not fix our hot tub heating issue. Unresponsive to calls and texts after technician replaced sensor which didn’t fix the problem. Waste of money!
Beware!Our recent experience with Aquatic Solutions has been awful. I called them on Dec 4 because our hot tub stopped heating, provided codes (high limit error) and photos of the pool equipment. A technician came out to troubleshoot for $149. The technician said the sensor was bad and needed to be replaced. I received a quote for the sensor for $215.71 including labor charge of $145. The technician replaced the sensor but did not verify that it worked before leaving but I paid the invoice. The hot tub won't heat and the last time I heard from the company was 12/22. I've left a couple of voicemails and texts since then but no response. I know that we just had... read full review
When you call for pool issues it takes days before they call you back or text. And setting schedules it takes weeks.