Aquatic Solutions

Jan 2022

Beware!Our recent experience with Aquatic Solutions has been awful. I called them on Dec 4 because our hot tub stopped heating, provided codes (high limit error) and photos of the pool equipment. A technician came out to troubleshoot for $149. The technician said the sensor was bad and needed to be replaced. I received a quote for the sensor for $215.71 including labor charge of $145. The technician replaced the sensor but did not verify that it worked before leaving but I paid the invoice. The hot tub won't heat and the last time I heard from the company was 12/22. I've left a couple of voicemails and texts since then but no response. I know that we just had a holiday but was hoping for some kind of response. I believe that I may have called this company in error thinking it was a different company that I had worked with previously. This was paid out of pocket as I do not currently have a home warranty.

Oct 2021

Although I previously have reviewed Aquatic Solutions, offering a positive assessment, I wanted to do so once more. In dealing with a stalemate with my home warranty company due to an erroneous diagnosis (or lack thereof) of my pool filter, by a different pool service company, I contacted Aquatic Solutions to get a second opinion. Natalie and Jessica were great to interact with and were very professional and responsive. They provided an extensive evaluation of the filter, which prompted the home warranty company to reverse the findings of their first dispatch. It's nice to see that Aquatic Solutions has maintained its high standards over the years. Thanks, Natalie and Jessica, for the fantastic customer service!

Mar 2021

If I can give 0 stars I would they are very unprofessional and had no idea what they were doing and caused algae in my pool then cancelled my service because of it like if It was properly cleaned right it would of not grown when I asked for a refund since they cancelled me out and didn't clean right the last time they ignored my messages after the cleaning my pool was still green very upset and poor communication!