Just the best. We called because we had no heat. Jesse came and diagnosed, ordered part and said he'd be back today. My husband and i had just said well, guess the part didn't come and the phone rang. Jesse was still working, 7pm. He came, installed part and we have heat. Above and beyond.
August 2024
Jonas has a well trained staff, and are proficient at what they do. Their technicians are great. They have been my HVAC and hot water specialists for over 10 years. I am under their routine maintenance program. My only issue is when I signed up for the program it included the routine maintenance and inspection on my heat pump/air conditioner and my water heater. They did this for a couple of years then their management has since reneged on the water heater aspect and wants to charge a significant additional amount to perform the proper water heater inspection. It take about 30 minutes to do the inspection and cleaning each year. I still have a lot of respect for... read full review
August 2024
Thank you , sincerely! I appreciate the prompt response when I informed of the unfortunate situation of our heating and cooling unit. Initially I called and Claude was sent. Who explained the process, performed maintenance and took care of business very professionally. Unfortunately, I had to call again because I noticed that the unit was not cooling, and the tech Matt found that the unit not only had some holes in it, but also needed coolant. Suffice to say both gentlemen explained everything in great detail, and I learned quite a few things while presenting themselves clearly of our situation because we are both seniors and provided options of what could be done so... read full review
Just the best. We called because we had no heat. Jesse came and diagnosed, ordered part and said he'd be back today. My husband and i had just said well, guess the part didn't come and the phone rang. Jesse was still working, 7pm. He came, installed part and we have heat. Above and beyond.
Jonas has a well trained staff, and are proficient at what they do. Their technicians are great. They have been my HVAC and hot water specialists for over 10 years. I am under their routine maintenance program. My only issue is when I signed up for the program it included the routine maintenance and inspection on my heat pump/air conditioner and my water heater. They did this for a couple of years then their management has since reneged on the water heater aspect and wants to charge a significant additional amount to perform the proper water heater inspection. It take about 30 minutes to do the inspection and cleaning each year. I still have a lot of respect for... read full review
Thank you , sincerely! I appreciate the prompt response when I informed of the unfortunate situation of our heating and cooling unit. Initially I called and Claude was sent. Who explained the process, performed maintenance and took care of business very professionally. Unfortunately, I had to call again because I noticed that the unit was not cooling, and the tech Matt found that the unit not only had some holes in it, but also needed coolant. Suffice to say both gentlemen explained everything in great detail, and I learned quite a few things while presenting themselves clearly of our situation because we are both seniors and provided options of what could be done so... read full review