New American Funding - Los Gatos, CA

The assigned loan consultant was unprofessional. She showed no interest in the business and not put effort in what she was supposed to do. Since the first conversation, she asked us to provide her with a loan estimate that we got from other lenders. After several follow ups, she finally gave us a “cost sheet” with the rate way higher than what she told us over the phone. Considering my experience, I do not recommend this company to my friends and family.

Be cautious of this lender. Credit karma recommend this lender so I input my info. Next morning they were blowing up my phone nonstop while I was sleep. Talked to a guy named Landry stau b later that day. I was at work and wasn’t able to talk. We scheduled a call for 12:30 pt same day. He didn’t call till 1 so I waited on a call for nothing. I wasn’t able to speak at 1pm so we agreed we’d speak at 12:30 pt the next day (today). No call received at all today. I wasted an entire hour waiting around and stepping away from work. If this is how they treat potential clients, then I don’t want to work with them. Be cautious of poor communication from here.

My home loan went so smooth that I can honestly say buying a car is much harder, I am very satisfied on how my home loan went with such caring associates to help guide me through this loan, I would recommend New American Funding to anyone looking into a home loan, you will not be disappointed.... read full review