For starters this post has to do with just Rosa Nancy Hernandez who takes care of billing for this facility. She has to be the most lazy, uninvolved, sweet time taking person. I’ve ever encountered. I asked her to take care of my personal situation since July. I emailed her 2x a month, called on multiple occasions she never returned my calls nor did she take the time to email me. She kept pushing my request aside. Hopefully now that I’ve gotten my lawyer involved I will see results. Definitely do not know what this woman is doing in this type of work line. She has zero type of customer service and has no type of drive to help and please customers/potential customers.... read full review
September 2022
There's a total weard front desk at this place who didn't want to schedule an appointment with me just because I don't know the MEDICAL TERMS OF MY PROCEDURE !!!! IS THIS POSSIBLE?
September 2021
We had great success with USC and Dr Baker. Before coming here we did 3 IUIs with Kaiser and I had two pretty traumatic miscarriages. Because of this, we opted to test our embryos before implanting. Our first round we didn’t get anything viable. It was gut-wrenching. Dr Baker was supportive, kind and, most importantly, determined. We added growth hormone in the second round at her suggestion and ended up with 4 viable embryos! And now we are parents to a wonderful baby girl. The nurses are also very kind—you get to know them when you have to go almost every day! I paired my treatment with acupuncture from Elysia Life Care (the best!) and the staff here really worked... read full review
For starters this post has to do with just Rosa Nancy Hernandez who takes care of billing for this facility. She has to be the most lazy, uninvolved, sweet time taking person. I’ve ever encountered. I asked her to take care of my personal situation since July. I emailed her 2x a month, called on multiple occasions she never returned my calls nor did she take the time to email me. She kept pushing my request aside. Hopefully now that I’ve gotten my lawyer involved I will see results. Definitely do not know what this woman is doing in this type of work line. She has zero type of customer service and has no type of drive to help and please customers/potential customers.... read full review
There's a total weard front desk at this place who didn't want to schedule an appointment with me just because I don't know the MEDICAL TERMS OF MY PROCEDURE !!!! IS THIS POSSIBLE?
We had great success with USC and Dr Baker. Before coming here we did 3 IUIs with Kaiser and I had two pretty traumatic miscarriages. Because of this, we opted to test our embryos before implanting. Our first round we didn’t get anything viable. It was gut-wrenching. Dr Baker was supportive, kind and, most importantly, determined. We added growth hormone in the second round at her suggestion and ended up with 4 viable embryos! And now we are parents to a wonderful baby girl. The nurses are also very kind—you get to know them when you have to go almost every day! I paired my treatment with acupuncture from Elysia Life Care (the best!) and the staff here really worked... read full review