NAARAS SALON

Jun 2024

Came here around 10am, quiet place . Neat and clean inside ! Breads were stacked up . Drinks are the same all the places so I wasn't expecting anything . Calm vibes . Service was okay, but no hi how are you or anything so it's like whatever you want to do . If you come here just order ahead. . Cuz I can walk in and grab whatever and then leave , that's how calm it is in here . Just make sure to leave the money on counter!

May 2024

Went in here today, parking was horrible. And then I walked in. No greeting nothing. There were 3 workers. One was busy chatting with a lady friend the whole time, the second was busy behind the counter cleaning and the third was attending to another lady. I've never been here so I didn't know where I was supposed to stand for service. But I saw one of the workers taking an order where the glass case was. So I got behind that lady. As she is taking her order, then another customer walked in and they greeted her. The worker finishes helping the first customer and the 3rd customer walks up to the counter. The worker started assisting her, which I felt was extremely rude, it wasn't like she didn't see me. So of course I say, "where is the line?" ( in Spanish). The worker points out where and then the 3rd customer says that I can go before her since I was there first. There was no acknowledgment or apology from the worker. I was ready to walk out because I was so upset by the lack of communication. But I had waited so long for parking and waiting inside the establishment, that I figured I might as well get what I came here for; tres leches. I also order a coffee. Also the workers English was not very good so I started to speak to her in Spanish (I am Mexican after all) but she wouldn't respond back to me in Spanish. It was so weird, I just saw her take the first customers order in Spanish and also help the third lady speaking in Spanish so why the refusal, she would switch between English and Spanish, why was she trying so hard to avoid it? So then I leave and head home. I hoping the cake will redeem my experience but unfortunately when I took my Tres leches out of the bag, it was placed improperly, and there was Tres leches milk, everywhere. I then take a bite of the cake and boy was it lacking in flavor. The cake was spongy almost dry and the milk was watery not thick and creamy like it should be. No flavor at all. I was so disappointed. The only saving grace was the coffee, it was very good coffee (only reason for the 2 stars), very strong just like I like it. Although the coffee is great, unfortunately, for me because of the overall bad experience I wouldn't come back here again. I will also add, I have worked in hospitality for over 20 years and I can tell you they need to retrain their workers. Horrible customer service. If I were a manager here, I would not allow this to ever happen. Your customers should always come before cleaning, chatting with a friend and treated with respect when they arrive. If anyone's looking for a good Tres leches please go to "Porto's" trust me. Save your hard earned money from this place. So disappointing.

Feb 2024

I ordered my mom a cake for her birthday. It was delivered on time and it was, "delicious",my mother's words. I did the order online but called to confirm and the employee who answered me was very helpful and made sure the order was processed correctly. I live in TX but I am originally from Los Angeles and this location is a staple for me when I visit. I love going to go get coffee and desserts. Any time I have gone, the atmosphere has been very welcoming, therefore, I enjoy going and plan to do so every time I go visit my family. I will say, it is pricey when you compare it to your traditional Mexican panaderías. As always, I recommend giving it a try to see if you enjoy it or not. Thank you!