LUXE Realty, Inc.

Feb 2024

I detest inconvenience to leave feedback but now I understand why people often express negative feedback about Spaces. I've held a membership since 2021 but haven't utilized it much due to having another business/office. In February 2024, their website displayed a 40% discount promotion on memberships for 12-month and 24-month terms. Wanting to confirm if this applied to my renewal rather than creating an additional account, I contacted Spaces. Krista assured me that it was indeed an updated renewal at a discounted rate with only longer terms. Hence, I proceeded to pay the updated renewal fee of $259.72 on 2/2/24. Shortly after making the payment, I received an invoice for March 2023 ($269) with a new account number via email, indicating that a new account had been created instead of updating the existing one. I promptly reached out to Krista regarding this discrepancy, and she acknowledged her misunderstanding of the membership promotion. She informed me that she had escalated the issue to her account manager for resolution. Yesterday, I followed up with another call to inquire about any updates, but Krista informed me that she was still awaiting a response. (My old account was also paid) In the meantime, an auto-payment of $269 for March 2024 was processed on 2/15/24, despite more than two weeks having passed since I initially raised the issue. This extended delay in customer service is well below par. I've encountered similar issues with Spaces in the past, such as being charged for coffee and tea services on my credit card despite never adding them to my account. Despite numerous emails and calls, the refund process was excessively delayed. As a business owner myself, I find this level of customer service unacceptable and detrimental to retaining customers. The slow and unsatisfactory response from Spaces further exacerbates the situation.

Nov 2022

Dont rent an office space from them! Ray and Ryan will offer you an office with certain amenities then take them away and pretend they do not know what you are talking about but still take your money. Liars and thieves!

Aug 2022

I have been trying to reach their location to book a room for 20 people for the past week. No response, no one to give me any information. I have tried contacting them by phone and email. No one to help me. I am done trying to reach out to them.