The care here is great, but good luck actually getting your pet in to see them. When you call, they will put you on hold for substantial amounts of time and then just not come back to the call. Every time I've called them this happens. My dog has a skin issue happening and I've called them 3 times trying to set up and appointment and every time instead of just quickly scheduling an appointment they've put me on hold for 15-20 minutes and then I eventually give up and hang up.
July 2022
Ladera Pet Clinic Several weeks ago, Ladera Pet Clinic charged me a $40 dollar initial examination fee, prior to my pets Vaccination. My dog needs one more shot and they want to charge me another $40 dollars initial exam fee, FOR WHAT?? One more shot! He was just examined. *The doctor has also refused to speak with me to discuss the charges. CRAZY! EXCESSIVE CHARGING! Excessive charging to say the least!
March 2022
Every member of the staff, from the vet to all the aides, clerical people, and janitorial guy, are good at their jobs and care about the animals. They all demonstrate a personal interest in the patients, and do their jobs with a high level of competence. The facility is small, but it is kept very clean, and functions smoothly. Highly recommend.
The care here is great, but good luck actually getting your pet in to see them. When you call, they will put you on hold for substantial amounts of time and then just not come back to the call. Every time I've called them this happens. My dog has a skin issue happening and I've called them 3 times trying to set up and appointment and every time instead of just quickly scheduling an appointment they've put me on hold for 15-20 minutes and then I eventually give up and hang up.
Ladera Pet Clinic Several weeks ago, Ladera Pet Clinic charged me a $40 dollar initial examination fee, prior to my pets Vaccination. My dog needs one more shot and they want to charge me another $40 dollars initial exam fee, FOR WHAT?? One more shot! He was just examined. *The doctor has also refused to speak with me to discuss the charges. CRAZY! EXCESSIVE CHARGING! Excessive charging to say the least!
Every member of the staff, from the vet to all the aides, clerical people, and janitorial guy, are good at their jobs and care about the animals. They all demonstrate a personal interest in the patients, and do their jobs with a high level of competence. The facility is small, but it is kept very clean, and functions smoothly. Highly recommend.