About LA Fitness
LA Fitness is a gym that provides an impressive range of amenities at a great value. Members can enjoy state-of-the-art equipment, basketball courts, group fitness classes, a pool, saunas, and personal training, along with a Kids Klub for young ones. Many reviews highlight the cleanliness of the gym, with floors, machines, locker rooms, and bathrooms noted as being very clean. The air conditioning is also appreciated. The staff is known for being helpful and friendly, making the experience pleasant for many gym-goers. However, some members have expressed concerns about the gym's opening time at 8 AM, suggesting that more determined individuals might prefer earlier hours. While parking is easy to find, it still requires payment, and there are mentions of occasional crowding during peak times. Some equipment issues have been reported, with broken machines and uncomfortable pads affecting the experience. Despite these concerns, the well-maintained facilities and supportive atmosphere contribute to a positive experience for many, making it worth the membership, especially for those visiting from out of town.
Facilities would be great if they actually fixed their machines regularly. A shoulder press, back extension, and hip adductor have all been broke for way too long. Pads on working equipment is also often mangled and uncomfortable to use or outright missing. Staff is always nice though, and they’re aware of the issue as they have signs up on machines so I assume it’s whoever they source to repair the equipment.
FOR MONICA ON THE SALES TEAM.
I was a paying member of LA Fitness for 4 years. It’s a great facility with great people; however, cancelling my family account was a highly unprofessional experience and left an awful taste in my mouth facilitated by the sales rep Monica.
I came in to cancel my account and called ahead of time - I was transferred to Monica to inquire about closing my account and she was short and asked intrusive questions about the other members on my family plan. She stated that “I can’t close the family plan without confirmation from the other member on your plan” to which I told her that the other member had asked me to close the...read full review
The facility is decent for the price, but I had a disappointing experience with their personal training offering. I was initially told the sessions would be 60 minutes, but was later was told the cost was around $70 for only 30 minutes. When I raised the issue, the response from the trainer was unprofessional and hostile, where he cursed me out for wasting his time. The gym itself is functional but quite disorganized and not very clean. Overall, it feels like the business is run in a fairly loose and disjointed way. If you do decide to join, I’d recommend sticking to a fixed-duration membership and limiting interaction with the staff.