Cedar Hill Mortuary & Accommodations

They do not even deserve a minus rating and definitely not the one star they are getting but you have no choice but to give it to them if you want to post a review.
The person who owns and runs Cedar Hill should not be in any kind of business especially a mortuary. Their website indicates they are open and available 24 hours a day and yet no matter what time you call they do not answer and no response to the messages. After several attempts I gave up and found another mortuary who had a very good price, responded to my messages and emails in a timely matter, compassionate and were helpful during the whole time.
I wish I checked Cedar Hills’s reviews... read full review

PLEASE AVOID CEDAR HILL MORTUARY!!! It is February 29th 2024 as of this writing. My mother died on October 10th of last year and we still have not received our mother's death certificate.I keep calling on a daily basis mostly to busy signals. On the rare occasion that I speak to a person there, I am promised that someone will call me back or that it will be mailed "next week".This has now gone beyond incompetence and is now more appropriately categorized as bald faced lies straight from their mouths. Nobody calls me back. Nobody returns my emails. Nobody is of any real help.Yes, they seem nice on the phone but the mismatch between their words and their... read full review

This place actually managed to accentuate our grief with their mismanagement. My beloved friend passed away on 6/29 and was not cremated until 9/15. I finally got the ashes about 10 days later when I went to the crematory myself to pick them up. I also had to get the death certificates myself after waiting forever on 11/30. Do not trust this mortuary to do anything! They will promise to take care of everything for you and then do nothing.