Reviews for Arie Plumbing
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Hours
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
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accepts credit cards
Ratings
Google: 3.7/5Arie Plumbing
2925 W Vernon Ave, Los Angeles
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Thieves. They charge $295 for an assessment, far more than market rate. I needed a bad tankless water heater swapped out that was under warranty, so cost of new heater is free. They never called me after the $295 assessment. For a month I had to keep calling them to follow up for their assessment report. When I finally got the report it recommended a total of $5000 for the labor and a host of plumbing changes to my relatively new system, including a house water filtration system. For another month I repeatedly called asking to engage in a conversation about these $5000 worth of recommendations and my options. I never got a return phone call. You can have a professional opinion, but you took my $295, that entitles me to a professional discussion. You can decide you don't want the job. That's fine, then return my money. So basically they stole $300 and wasted over 2 months that I still have not replaced the hot water heater.
This is by the are the worst plumbing company in the city. Under no circumstance should anyone contact them. We've been trying to get them out to our home to look at a water softener system they installed years ago and every week it's a different excuse as to why they can't come. They were supposed to come today and someone from their office called and told me the part they need has been discontinued so they need to come next week instead. Mind you, they haven't been to our home to diagnose the issue so how they know what part is needed is beyond me. We stopped using them years ago b/c they are not reliable and have the worst customer service. We only contacted them because they installed the system. WORST PLUMBERS EVER!
We had a few toilets repaired and then one replaced, and it was a less than ideal experience. Definitely needs to have their customer service revamped because all calls were hostile and pushy - not to mention when they came in, we didn't appreciate being yelled at in our own home. There's a way better way to communicate with customers. The cherry on top is that we have a toilet paper dispenser drilled into the wall and it was broken at some point during the fix, but someone just placed it on the wall without letting us know, so it was a not-so-great surprise to find today. The toilet was also put in crookedly. Definitely needs work.