Lemon Grove Optometry

Mar 2024

Paid and got glasses ordered. It’s been 6 months now, visited twice called a handful of times and they keep giving me the run around and not getting me my classes. I am beyond disappointed.

Mar 2024

When you go to an optometrist and pay to have an exam and get your prescription wouldn’t you think the prescription would be correct?I always order my glasses from an online store called Zenni Optical, as they are very inexpensive and I am a bit careless with my glasses. Because of the inexpensive costs it allows me to purchase several pairs.I’ve ALWAYS entered in my prescription and received my glasses with NO problems.A few weeks ago I entered the prescription that I was recently provided by Lemon Grove Optometry. When I received my glasses they were unbearable to look through as the prescription was totally off.Today, I went back to have ANOTHER exam and miraculously...read full review

Mar 2024

I have been going to Lemon Grove Optometry if I can recall since 2008. I have been seeing Dr. Wesley since he was at the Walmart Vision Center off of College Grove Way. At Lemon Grove Optometry Dr. Wesley and staff were ON POINT, POLITE and Professional. Unfortunately, I was told that Dr. Wesley has retired and is now the office is ran with new doctors and staff. Today is Wednesday 3/6/24. A few months ago I made a appointment and they set me up with a new doctor working there, Dr. Keaner. I went in there as usual (myself and oldest son pretty much went annually) and filled out the paper work as normal. Part of the paperwork includes if you wanted to take and pay extra for the retinal eye scan. I opted out as normal. Now I am seeing Dr. Keaner in the office and chair I have sat and visited many times. We start the exam as normal. Pretty much same movements as Dr. Wesley. She then states that I NEED to take this retinal scan. We get up back and go to the first examination room I was just in and she is pressuring me to take this exam. I thinking in my head... I already filled out the paper work and chose to opt out. I ask her.... Is this MANDATORY? She did not have answer and back pedaled. So I did not do the optional retinal exam. Now we're back to the second examination room and here it comes... the change of attitude. She exits and enters the room multiple times with act of slamming the door on the way out. She returns, tells me she washes her hands and then wanted to fit me for my contacts. I informed her and asked her If I can put my own contacts in and that Dr. Wesley was always good with that. She replied back and said "It doesn't work like that around here". After I told her multiple times, she put her hand on my forehead and pushed my head back into the chair and tried to put the contact in my eye. I paused and jumped out of the chair and said "I'm done". I asked, "are those contacts the same prescription as my last?" She said "yes" and in hurry left the room. I went to put my old contacts back in and went to see the front desk. I explained that I wanted the bill and I won't be coming back. The manager came to see me and wanted to make things right before I left. They explained that Dr. Wesley recommended me the second doctor which I have never met and to please reschedule and they apologized. If it was not for April that has worked there since I can remember, always kind, on point and professional, I would not have agreed to come back to see the doctor that was originally recommended to me from Dr. Wesley. A few weeks go by and I was in contact with April. She informed that I was not covered and I understood because there was a change in employment. I told her I may not be covered till late February 2024 or March 2024. She set me up for the third week of February. I get a call from Mathew. Second time I spoke with him in the last few months. O yeah, people can sense attitude Mathew.. he asked if I would be in and I apologized and said no because coverage would not begin till March 1st. He said ok, "how about Wednesday March 6th"? I said "ok, 3pm?". He said ok. I called today March 6, 2024 and wanted to verify if the insurance was good and that they were NOT having me see Dr. Keaner. A new staff member answered the phone and said I did not have a appointment for March 6th. As I said, the only reason I considered going back was because of April. Not the same Optometry office that I have been going to for 15 years.. I will be going else where. YOU GUYS, DOCTORS AND STAFF NEED TO LEAVE YOUR FN ATTITUDES AT HOME!!! AND DEFINITELY SHOULD NOT PUT YOUR HANDS ON A PATIENT IF THEY ASK YOU NOT TO!!!