High Desert Gastroenterology, Inc.

Apr 2023

High Desert Gastroenterology, Advanced Endoscopy and Pain, or whatever they change their name to next, this place SUCKS!! Overbooked appointments, Rude front office staff, RUDE back office staff, hours (Yes, HOURS!) long wait, and excuses out the window! Appointment scheduled for 1pm. Got a call at 10am, a cancelled appointment! If I can get there by 11, I would be processed. When I was standing to be checked in, receptionist answered phone. Person on phone was told 'if you don't check in within 15 minutes of your appointment time, we cancel and you will need to reschedule!' Ok, everything timed? Gave my info & cards, to receptionist, given back. Receptionist said 'have a seat and we'll call you back in a few.' I asked her if there were any more chairs? 9 occupied chairs and 15 people standing! Covid protocol. What? You can't bring more chairs, but it's ok to have lobby packed with standing people? Ok! Finally called back. IV rig inserted in right hand, told it would be a few minutes. And I sat. People out for recovery, people in for procedure. People called back from lobby. It is now almost 2.5 hours past my original appointment time of 1pm. I finally got the attention of nurse (?) and asked how much longer? 2 more people ahead of you. WHAT? Was told, Each procedure 30-45 minutes, clean up equipment and room, add another 15-30 minutes. 2 more people, fastest amount of time, waiting another 2-3 hours before I'm taken back! Nurse confirms time line. NO! You have the nerve to call me and ask me to come in 2 hours early, then 2.5 hours past my original appointment time and you have the nerve to tell me it could be another 2-3 hours? Take this IV out immediately! Bunch of Bovine Excrement excuses! Either you remove it or I will and I started pulling tape and left!! The next day, Victor calls to see how I'm feeling after the procedure? What procedure? I never had the procedure! Victor had no idea, me walking out was not in my chart! I've got a new appointment in Valencia! Filed complaint with insurance company!

Apr 2023

Worst answering service I’ve ever spoke to. I called with an emergency and operator 105 hung up on me so I called back and asked for a supervisor. He said he was the only supervisor and the ONLY one working. He didn’t know Dr Atla was a Doctor here, didn’t take my message, and hung up on me again.

Apr 2023

A fight broke out in the lobby today and the incompetent staff did nothing to diffuse the situation. Avoid this dumpster fire of a clinic at all costs. If I could give zero stars, I would.