TruCare Family Physicians

Jul 2024

As much as I really want to establish my patient care at this office- it is almost impossible to get someone on the line. It took me 6 days of trying to get an answer. It’s a matter of luck if someone will answer at first try.

Mar 2023

I really want to thank Alex (front desk) for being patient with my questions and situation needs when I called to make an appointment. Unfortunately my primary care (Kaiser) would not fill out paper documents that I needed for school admissions and so I had to seek out physical exam services outside of insurance. Once Alex understood my situation, she asked me pertinent questions just to make sure that I did not come in and end up having to spend even more money. Fortunately, all I needed was the physical exam, as I had already done the necessary labs.I was able to get an appointment within the week!! I usually have to wait a month with Kaiser - but again I do that because they have been my primary HCPs for years and have all my records.Dr. Marianne Mikhail whom I was seeing, was so sweet and understanding. She was not rushed and calm doing my physical exam. She asked me what my school admissions were about and read my form twice to make sure that she answered the questions correctly. Honestly, with the healthcare in America as it is, I was pleasantly surprised. At the end of my visit, I had my paper and Alex suggested that even though I had the doctor's signature on it to let her stamp it with the office' stamp so that it was official and had pertinent information in case the school needed to contact them.10/10 - no complaints.

Jun 2022

It was my first time here and I loved it. The place is so neat and clean. The front desk has great customer service and the doctor answered all of my questions and I felt like she cared.