This review is for the salon customer service. I called to ask a question about Benefit threading policies and my medication. Megan answered the phone and did not know the answer but took down my information and offered to call me back. She called me back less than 2 hours later with an accurate answer and a referral to the nearest location that offered the service and even offered to help me schedule it if I called back. I was very happy with my experience!
August 2024
I recently had a mixed experience with Ulta Beauty. I opted for curbside pickup, but unfortunately, I ended up waiting about 10 minutes for my package. When no one came out, I decided to go into the store myself. Once inside, the staff was friendly and quickly found my order.
December 2023
I visited Ulta of El Toro, Lake Forest on Dec 18, 2023. Received excellent service from the manager, the cashiers Esmeralda and Hana. You guys are great, kind, helpful and professional. Thank you so much. I gave the store scores as 10/10.
This review is for the salon customer service. I called to ask a question about Benefit threading policies and my medication. Megan answered the phone and did not know the answer but took down my information and offered to call me back. She called me back less than 2 hours later with an accurate answer and a referral to the nearest location that offered the service and even offered to help me schedule it if I called back. I was very happy with my experience!
I recently had a mixed experience with Ulta Beauty. I opted for curbside pickup, but unfortunately, I ended up waiting about 10 minutes for my package. When no one came out, I decided to go into the store myself. Once inside, the staff was friendly and quickly found my order.
I visited Ulta of El Toro, Lake Forest on Dec 18, 2023. Received excellent service from the manager, the cashiers Esmeralda and Hana. You guys are great, kind, helpful and professional. Thank you so much. I gave the store scores as 10/10.