An appointment was made for me by Kaiser here, after I traveled all the way down to this facility they told me the appointment was made "in error." Meaning they screwed up. Then the lady offered me another appointment nearby IN THE AFTERNOON at another facility even FURTHER than theirs. So I'm supposed to just drive back and forth all day because you want to pass the buck? Typical horrible service which is now just the normal day to day operations of scam healthcare providers. Especially Kaiser. Good luck seeing a doctor here. Read the rest of the reviews on Yelp or anywhere else, the mob speaks for itself on this place.
January 2024
The Foothill Ranch location is probably one of the smallest Kaiser location in OC, comparing to its Mission Viejo or the Irvine Sand Canyon locations. Both lab and pharmacy are closed for an hour during lunch. Everything is slower here. I had to wait a moment to be checked in even when there is no one before me. Lab has only one tech. Pharmacy has one pharmacist and 2 techs. The most important part is they do get the work done, albeit a little slower.
September 2023
how can I trust you with my health if the company is not smart enough to rotate multiple employees where you're not shutdown for an hour where people with jobs need time to pick things up?!
An appointment was made for me by Kaiser here, after I traveled all the way down to this facility they told me the appointment was made "in error." Meaning they screwed up. Then the lady offered me another appointment nearby IN THE AFTERNOON at another facility even FURTHER than theirs. So I'm supposed to just drive back and forth all day because you want to pass the buck? Typical horrible service which is now just the normal day to day operations of scam healthcare providers. Especially Kaiser. Good luck seeing a doctor here. Read the rest of the reviews on Yelp or anywhere else, the mob speaks for itself on this place.
The Foothill Ranch location is probably one of the smallest Kaiser location in OC, comparing to its Mission Viejo or the Irvine Sand Canyon locations. Both lab and pharmacy are closed for an hour during lunch. Everything is slower here. I had to wait a moment to be checked in even when there is no one before me. Lab has only one tech. Pharmacy has one pharmacist and 2 techs. The most important part is they do get the work done, albeit a little slower.
how can I trust you with my health if the company is not smart enough to rotate multiple employees where you're not shutdown for an hour where people with jobs need time to pick things up?!