Chase the manager needs better customer service, period!! I signed up for the 3 day pass thinking i could go inn and get a feel of things; i was in a rush i walked in gave Chase my pass and was quickly told the pass needed to be activated; I would have to wait for a sales rep and he didnt know exactly how long it would take . I personally just wanted to get a feel for the gym and equipment. I walked out and did not get to workout, however i did get a call the following day asking me to join. like, really, what is going on!! Better service, please.
July 2024
Update 7/18/24 I emailed in for a cancellation, within hours they cancelled it and sent proof, and were transparent about last day of access etc! Very professional for a community for professionals and making Lake Elsinore great again. No I’m not a trump fan. LOL
I did about fell outta my chair. I braced myself for another sheet-show to cancel, as it was last time. Which was actually traumatic, and not worth just glossing over right now, again traumatic.
Hopefully a valuable lesson has been learned from that.
I upped the 1 star to 3, consistent yoga when you can. ??
Should have gym all cleaned up and ready to go by opening day. Go to gym in morning it's a mess always. They try and clean up with everybody working out. Which puts them behind. Machines are old and falling apart. Weights are never put back where they belong. Rest room dirty. If run right this gym would be great.
Chase the manager needs better customer service, period!! I signed up for the 3 day pass thinking i could go inn and get a feel of things; i was in a rush i walked in gave Chase my pass and was quickly told the pass needed to be activated; I would have to wait for a sales rep and he didnt know exactly how long it would take . I personally just wanted to get a feel for the gym and equipment. I walked out and did not get to workout, however i did get a call the following day asking me to join. like, really, what is going on!! Better service, please.
Update 7/18/24
I emailed in for a cancellation, within hours they cancelled it and sent proof, and were transparent about last day of access etc! Very professional for a community for professionals and making Lake Elsinore great again. No I’m not a trump fan. LOL
I did about fell outta my chair. I braced myself for another sheet-show to cancel, as it was last time. Which was actually traumatic, and not worth just glossing over right now, again traumatic.
Hopefully a valuable lesson has been learned from that.
I upped the 1 star to 3, consistent yoga when you can. ??
Post 7/17/24
No... read full review
Should have gym all cleaned up and ready to go by opening day. Go to gym in morning it's a mess always. They try and clean up with everybody working out. Which puts them behind. Machines are old and falling apart. Weights are never put back where they belong. Rest room dirty. If run right this gym would be great.