U.S. Bancorp Investments - Financial Advisors: Laguna Niguel

I am appalled with this " so called," FDIC Insured bank branch. I opened an account several months ago with a gentleman named Diego. After a few months I noticed fraud on my account. I tried to report it on three separate occasions, each time having a statement printed at two separate branches in Dana Point. When I returned to Laguna Niguel to report it. They said I never opened my account there and disregarded me, as if I were crazy, showing me a fraudulent printout as my so called statement. It was ridiculous. I obviously closed my account. Orange County is not secure online due to the fake cell towers the Police have been using. Someone get the feeds on this... read full review

The people at the branch are fine. It's the support people who are the worst. Online banking stopped letting me make transfers. I called every day and talked to somebody. Sometimes they passed me on to two other people. They made me use a different browser and then change my password. But nothing worked. Finally, yesterday, after spending close to an hour passing me from one person to another, I was transferred to Brooke. After 15 minutes with her, she hung up on me. Now all that time is wasted, and if try again, I have to explain everything all over again to each representative, who has no idea what to do. So far, this is the worst bank I have ever used.

I came in today with quite a bit on my plate. Having lost my wallet last week, I needed to cancel and replace a few credit/debit cards, make a deposit, as well as make an appointment to set up a business bank account. Diego Garcia got me all squared away and even helped me print copies of the documents i needed for my appointment tomorrow in an extremely efficient and friendly manner. He went above and beyond to get me taken care of and i was out the door in under ten minutes. I am extremely grateful to him and whoever hired him, thank you!