I can't explain how wonderful they were from beginning to end. I had been very ill and my ac was out in the beginning of July. Being in the desert, it was well over 100° (124° was the high that week). It was repaired the next day. I was staying in a hotel with my cats while this was going on and unfortunately ended up in the hospital. They were kind enough to check on the cat and make sure there was food and water. Unfortunately, I was there for several nights and they were kind enough to return them back to the house after a couple days so I didn't have to worry and pay for the room any longer than I already had.
Air conditioner wouldn’t turn on after we had an electrical storm. The issue was much more complicated than just resetting the unit. Art from NexGen came out and fixed the issue in less than 24 hours from the time I called. Wonderful customer service and support!
July 2024
David from NexGen was friendly and knowledgeable and worked hard to change our filters and survey our equipment. He arrived on time and provided us with helpful info about our system. I look forward to working with NexGen on our future a/c unit installation!
I can't explain how wonderful they were from beginning to end. I had been very ill and my ac was out in the beginning of July. Being in the desert, it was well over 100° (124° was the high that week). It was repaired the next day. I was staying in a hotel with my cats while this was going on and unfortunately ended up in the hospital. They were kind enough to check on the cat and make sure there was food and water. Unfortunately, I was there for several nights and they were kind enough to return them back to the house after a couple days so I didn't have to worry and pay for the room any longer than I already had.
This was the most considerate... read full review
Air conditioner wouldn’t turn on after we had an electrical storm. The issue was much more complicated than just resetting the unit. Art from NexGen came out and fixed the issue in less than 24 hours from the time I called. Wonderful customer service and support!
David from NexGen was friendly and knowledgeable and worked hard to change our filters and survey our equipment. He arrived on time and provided us with helpful info about our system. I look forward to working with NexGen on our future a/c unit installation!