NexGen HVAC & Plumbing

NexGen HVAC & Plumbing is a leading HVAC company in Southern California, known for its expert technicians and commitment to customer service. Founded 15 years ago, the company has grown to four locations, serving customers with a dedication to quality and attention to detail. Customers praise the company's knowledgeable technicians, who provide thorough explanations and complete work to a high standard. NexGen offers warranties on all their services. Recent reviews highlight the company's promptness and helpfulness. When a heating/AC unit quit working last Saturday morning, NexGen responded quickly, scheduling a technician to arrive on Monday. The technician, David, arrived on time, was polite and informative, and clearly explained the problems and solutions. Eduardo was also very thoughtful, explaining why the AC was not working and providing exceptional hospitality that was highly appreciated. Another customer appreciated the same-day appointment for a slow drain. Dominic assessed the situation thoroughly, determined whether to snake the house or the main line, and worked until the drain was fully cleared. He tested the drain by running water for 10 minutes to ensure it flowed smoothly and left the bathroom clean. Customers also commend the company's kindness and compassion. During a period of illness and hospitalization, they appreciated the staff checking on their cats, making sure they had food and water, and returning them home after a few days, so there was no worry or extra cost. Recent reviews also highlight the professionalism of technicians like Jose, who handled a service call like a true expert, and Ray, who performed excellent work and offered options to improve the system. Customers have expressed loyalty, noting they have been with NexGen for years and are very happy with their service. While generally praised, some customers have reported issues with scheduling, citing repeated delays and inconvenience. They suggest that the office staff responsible for scheduling could benefit from additional training.