Photos for Zoom Tan
Reviews for Accell Property Management
Add your commentAccell Property Management
23046 Avenida De La Carlota # 600, Laguna Hills
Directions Call Suggest an Edit23046 Avenida De La Carlota # 600, Laguna Hills
Directions Call Suggest an Edit
Horrible management company. Tons of turnover so you never who to call directly. The account manager left while I was in the middle of buying my house and no one was returning our emails and we weren't notified they left. Then management just flat out doesn't return messages. God forbid you need work done on your home. They will take several months to get multiple bids out and rather than having all contractors come out on the same day they drag it out to individual visits.
And then there are termites. The house across the street tented their house and then moved. My side yard was destroyed during the pandemic thanks to someone having fruit trees and aggressive beetles tearing up the yard and a vole. I had two termite inspections. First inspection my home was clear of termites despite my neighbor felt she might have termites (it had to be ants). Second inspection a long wait for another one, they found termites on the paneling outdoors, but my robot vacuumed up one crawling somewhere in my house. I let the HOA know that there are indeed termites. They never sent someone out to inspect despite saying they would. So I have a destroyed yard... read full review
~1 star overall rating sounds about right for this company. They can't complete basic tasks like adding additional signage around the property. Communication is poor mostly due to technical ineptness and staff changes (internal attrition rate is high). Invoices are issued months after they've been due.