Kai Spa Massage Center

Mar 2023

Waste of time and money. I did not get the massage I requested. When I pointed out during the 60th minute of a 90 minute massage that she had neglected my back and shoulders and had focused almost exclusively on my legs, she began arguing with me. The massage table is pushed up against the wall so she couldn't reach parts of me unless she walked on me which was her intention. I am smaller than the average person and getting on in years. I gave the walking on me a go - but no. It was too heavy for me. After that, I realized the therapist's skill set was limited. This was the worst massage I've ever had and was completely stressed when I left.

Jan 2022

I was excited to try this place near home for regular massages but I was unfortunately quite disappointed. Despite having an appointment they seem to be short staffed and unable to provide individualized service. As soon as I got roomed and started my massage, someone came into the room to speak my masseuse without knocking. This happened twice. They decided to switch my masseuse. While giving me a massage, my masseuse kept leaving to answer phone calls and address other customers who came into the store. Not the privacy and quiet/ serene experience I was hoping for. Also agree with other commenters- they do not massage for the full hour.

Nov 2021

I just endured - quite literally - one of the least enjoyable "massages" I have ever had to tolerate. I told masseuse I did NOT want her walking on me so she did anyway? I asked her to focus on my sore mid-back yet she MIGHT have spent all of 60-90 seconds (out of what was SUPPOSED to be an hour) on it? Instead she seemed more intent on causing me uncommon (massage) pain by digging her fingers/knuckles into and around the muscles around my shoulder blades for several minutes at a tone. Then, topping it all off, when she (MERCIFULLY!) said my "hour" was up, upon checking my watch I noticed my "60 minutes" session lasted less than 45 minutes! Needless to say a highly-disappointing...read full review