I have called multiple times over the past several months to inquire about the availability of specific products; they never answer the phone! I refuse to drive 30 minutes to check in person. Just another indication of poor customer service at this location.
January 2024
I agree with the other poor reviews. Good products, but service and service quality at this store are currently bad. I've figured out what products I like and now I just order them from Amazon to avoid what used to be a fun experience of popping into this store.
November 2023
I used to love shopping at BlueMercury (especially this location) that was until the new manager, Jessica, arrived. She has zero customer service skills. Talking to her is like talking to the wall. I spend a lot of money at this store and always ask myself the same question after leaving the store " why do I bother shopping here?" I really do hope the district managers pay attention to our reviews and figure out a way to make it more friendly and welcoming. This is a neighborhood store that should treat us locals well since we keep them in business.. I'm not for asking anyone to roll out the red carpet, but I am asking for some great customer-- I don't... read full review
I have called multiple times over the past several months to inquire about the availability of specific products; they never answer the phone! I refuse to drive 30 minutes to check in person. Just another indication of poor customer service at this location.
I agree with the other poor reviews. Good products, but service and service quality at this store are currently bad. I've figured out what products I like and now I just order them from Amazon to avoid what used to be a fun experience of popping into this store.
I used to love shopping at BlueMercury (especially this location) that was until the new manager, Jessica, arrived. She has zero customer service skills. Talking to her is like talking to the wall. I spend a lot of money at this store and always ask myself the same question after leaving the store " why do I bother shopping here?" I really do hope the district managers pay attention to our reviews and figure out a way to make it more friendly and welcoming. This is a neighborhood store that should treat us locals well since we keep them in business.. I'm not for asking anyone to roll out the red carpet, but I am asking for some great customer-- I don't... read full review