Jackson Business Services (Susan Becker EA)

Jun 2023

Does not respond to voicemails or the online contact form (from her website). Contacted Susan in March 2023 and May 2023 about her tax services. No response. Cannot comment on her tax services just her lack of communication.

Apr 2023

Heard good things about this place so I decided to try her office this year. I wasn't impressed with the service I received and will go back to my previous tax preparation service that I used last year. I believe these folks are professional and they did an accurate job but there was a lack of customer service or appreciation at least in my experience. I've had much better experience at every previous place that I have been. I also received a check refund for the first time in 5 years because the tax preparer I had, Patti, did not even bother to verify with me my account and routing numbers. When I came to pick up my taxes and pay, the lady at the front desk was warm and friendly but I didn't even receive a simple hello from the person that did my taxes even when she looked right at me. There's so many options out there, to not have someone even acknowledge my business certainly won't bring me back.

Nov 2022

Susan specifically has been extremely unprofessional regarding our businesses over the years. I decided to move to another firm and when I formally notified her she blamed me for their mistakes which ended up with the county placing a lean on my property despite my constant reminders to fix her mistake. my company is now undergoing a random EDD audit and she is refusing to comply with EDD, she even hung up on the agent doing my review when he was requested only a couple documents from her that she's required by law to provide. Susan is demeaning and unprofessional.