We went to return our old Tesla and order a new one. Rayan Wang was at the front to assist us, but instead of helping directly, he just told us to use the app and figure it out on our own without showing us where to look and he started to talk with another costomer in diffrent language. We ended up waiting to speak to another agent, who then referred us again. We finally met Mahdi, who patiently showed us all the options on the app and computer. 5 stars for Mahdi for his excellent service and 1 star for Rayan Wang
October 2024
I’ve had a Tesla since 2017, and back then they tried- sort of- Marshal seemed totally annoyed,most likely because he was way overqualified to be teaching over privileged blondes how to work their new overpriced cars. The demands the service center puts on the customer is next level. The leadership has failed, and it’s sadly trickling into a downward trend.
October 2024
Very mixed bag service experience today. My model S has been sending out false alarms that”windows not fully closed”when the windows were actually closed. Set an appointment about 3 weeks ago. The initial cost estimate indicate that they will check the “low voltage circuitry integrity”, which makes sense. The windows sensors could be sending wrong signals to Tesla App.
When I arrived at this service center, service advisor Andrew met me. He took a look at the service description and told me it is an Tesla App issue, and there is nothing they can do. Asked me to go home. I was shocked. First of all, if this is true, you had three weeks to text... read full review
We went to return our old Tesla and order a new one. Rayan Wang was at the front to assist us, but instead of helping directly, he just told us to use the app and figure it out on our own without showing us where to look and he started to talk with another costomer in diffrent language. We ended up waiting to speak to another agent, who then referred us again. We finally met Mahdi, who patiently showed us all the options on the app and computer. 5 stars for Mahdi for his excellent service and 1 star for Rayan Wang
I’ve had a Tesla since 2017, and back then they tried- sort of- Marshal seemed totally annoyed,most likely because he was way overqualified to be teaching over privileged blondes how to work their new overpriced cars.
The demands the service center puts on the customer is next level. The leadership has failed, and it’s sadly trickling into a downward trend.
Very mixed bag service experience today. My model S has been sending out false alarms that”windows not fully closed”when the windows were actually closed. Set an appointment about 3 weeks ago. The initial cost estimate indicate that they will check the “low voltage circuitry integrity”, which makes sense. The windows sensors could be sending wrong signals to Tesla App.
When I arrived at this service center, service advisor Andrew met me. He took a look at the service description and told me it is an Tesla App issue, and there is nothing they can do. Asked me to go home. I was shocked. First of all, if this is true, you had three weeks to text... read full review