12 Hours Massage

12 Hours Massage is a family-owned business that has been operating since 2015, offering semi-custom massages at a consistent price for services such as deep tissue and foot massages. They provide a CBD salve for an additional cost to assist with chronic pain areas and offer a VIP membership with savings and free hot stone. However, some customers have noted changes in the quality of service post-pandemic, with massages being performed over a sheet for more than half the time and a decrease in foot rubbing. Additionally, the business now opens an hour later, which has affected some customers' ability to schedule massages before their day starts. Despite these changes, some customers still find the massages to be helpful for sore and stiff muscles, but the tipping expectations and quality of service have led to a decrease in tip amounts and consideration of finding a new massage provider.