About Thompson Family Plumbing & Drain
Thompson Family Plumbing & Drain offers reliable and prompt plumbing services, including drain cleaning, emergency plumbing, and more. Their team of skilled technicians responds quickly to emergency situations, often providing same-day service. Customers frequently praise the technicians for being knowledgeable, courteous, and professional. Many appreciate real-time updates sent directly to their cell phones, which improve the overall experience. The company is known for its efficient problem-solving and clear communication, making it a trusted choice for plumbing needs. The owner is committed to customer satisfaction, personally reaching out to address concerns and ensure a positive experience. Their technicians go beyond basic requests by checking valves, pH levels in water, and providing helpful explanations, showing genuine care and honesty. With a reputation for excellent service and timely repairs, Thompson Family Plumbing & Drain has become a preferred option for many seeking reliable plumbing solutions.
The supervisor! Ceasar Really showed what there company stands for... I had work done by one of his employees and I was not completely 100% satisfied with the job.... Ceasar came back the very next day and fixed any issues ... thank you. !
I was having an issue with the valve in my shower leaking. Ian responded and was very thorough. He was patient as I asked questions about his diagnosis and fix. He explained everything about the quote and was very transparent. I am very happy with the company and Ian. I would recommend and use them again if needed.
Noah just came to de-scale our tankless water heater. I’m somebody who likes to know a little more details and he was very gracious in explaining the system and helping to educate me for future maintenance. My sister also used Thomas Family Plumbing yesterday to fix a shower faucet and also said they did a fantastic job. I have used them for a couple years now and I have never had a bad experience. They go beyond the request call and check your valves, pH levels in your water, etc. I’ve found them to be punctual, kind, patient, and honest. I don’t think you could ask for more in a plumber and next time I will request Noah. He was fantastic!