In the early phases of our solar project with Semper Solaris. We chose them because of their reputation in our area, the quality of their products and our sales rep worked within our budget, what we needed and didn’t try to sell us what we didn’t need
July 2024
Josh D. is excellent!! He saw my appt for support while PG&E cut our power 8-5 today (during the heat wave). The Powerwall had kicked in instantly (TV didn't even flicker) but by 11 a.m. was showing only 2 hrs battery left. Josh had finished a call early and called us. He was immediately reassuring, explained the graphs, the battery backup process - patiently, in English - and I was immediately calmed. He pulled history from yesterday, didn't see the same load today - asked me to turn on the AC. With that load, he was able to predict our battery would last past 8 p.m. minimum. Also clearly explained the Backup Reserve setting in the My Home app. ... read full review
June 2024
Angie was very helpful and took her time explaining everything about my solar system monitoring apps (Solar Edge/the Tesla app) She explained how to monitor these apps in a way I could easily understand and I appreciate how in-depth she was because I feel more confident using my apps too monitor my system and I am now able to tell if my Solar Panels and Tesla batteries are running efficiently!
In the early phases of our solar project with Semper Solaris. We chose them because of their reputation in our area, the quality of their products and our sales rep worked within our budget, what we needed and didn’t try to sell us what we didn’t need
Josh D. is excellent!! He saw my appt for support while PG&E cut our power 8-5 today (during the heat wave). The Powerwall had kicked in instantly (TV didn't even flicker) but by 11 a.m. was showing only 2 hrs battery left. Josh had finished a call early and called us. He was immediately reassuring, explained the graphs, the battery backup process - patiently, in English - and I was immediately calmed. He pulled history from yesterday, didn't see the same load today - asked me to turn on the AC. With that load, he was able to predict our battery would last past 8 p.m. minimum. Also clearly explained the Backup Reserve setting in the My Home app. ... read full review
Angie was very helpful and took her time explaining everything about my solar system monitoring apps (Solar Edge/the Tesla app) She explained how to monitor these apps in a way I could easily understand and I appreciate how in-depth she was because I feel more confident using my apps too monitor my system and I am now able to tell if my Solar Panels and Tesla batteries are running efficiently!