Very surprised at the negative reviews. My truck was in an accident & CHP used Jack James tow on 09/04 around 6 in the morning to have my truck removed. My mom came with me 09/05 (yesterday) to get my truck out. The lady at their office who helped me was very kind and explained everything to me. I felt comfortable with the charge, as I have never been in a situation like this & have heard horror stories about needing to pay $700+ for a tow & one night of storage. She gave me a printout that clearly listed the charges & even included directions for how to get to the actual tow yard. When I got there, I was absolutely heartbroken to see the damages on my... read full review
February 2023
My truck was broken into got the truck in a low parking garage. Would not start. They got my truck on dolly and moved it out in less than a hour. I had a 3 day runaround with various bs companies. This one has their stuff together. Thanks Dale By the way don't park at west station Bart by Work Day in Pleasanton Bart police are not very good at responding or safety Great tow company
February 2023
We had been cancelled by 6 different tow truck companies at the end of each of the quoted 2 hour window. Our car was broken into and disabled on the second floor of a parking garage. No one in the surrounding area had the correct dolly to pull our lifted truck out without going above the clearance. It was a very long weekend of worries that leaving the truck would allow it to be stolen for sure. We called Jack James towing and they showed up and had it on the dolly before I even arrived. Thank you to Dale Johnson, Leticia and Adrian for your swift, smooth and thoughtful service!!! I highly recommend this company to anyone in need of a tow!
Very surprised at the negative reviews. My truck was in an accident & CHP used Jack James tow on 09/04 around 6 in the morning to have my truck removed. My mom came with me 09/05 (yesterday) to get my truck out. The lady at their office who helped me was very kind and explained everything to me. I felt comfortable with the charge, as I have never been in a situation like this & have heard horror stories about needing to pay $700+ for a tow & one night of storage. She gave me a printout that clearly listed the charges & even included directions for how to get to the actual tow yard. When I got there, I was absolutely heartbroken to see the damages on my... read full review
My truck was broken into got the truck in a low parking garage. Would not start. They got my truck on dolly and moved it out in less than a hour. I had a 3 day runaround with various bs companies. This one has their stuff together. Thanks Dale By the way don't park at west station Bart by Work Day in Pleasanton Bart police are not very good at responding or safety Great tow company
We had been cancelled by 6 different tow truck companies at the end of each of the quoted 2 hour window. Our car was broken into and disabled on the second floor of a parking garage. No one in the surrounding area had the correct dolly to pull our lifted truck out without going above the clearance. It was a very long weekend of worries that leaving the truck would allow it to be stolen for sure. We called Jack James towing and they showed up and had it on the dolly before I even arrived. Thank you to Dale Johnson, Leticia and Adrian for your swift, smooth and thoughtful service!!! I highly recommend this company to anyone in need of a tow!