Castro Valley Pediatrics

Feb 2024

Unfortunately I have been coming to this office for years and frankly it’s always been terrible with the exception of Dr. Karim. She is the only reason why we have stayed. I have put off writing this review for a while but today was my breaking point.I tried to get my daughter in for a possible pink eye situation today & because we have new insurance & the Dr. Karim wasn’t listed they wouldn’t take her. I explained I would call immediately but was told they couldn’t book the Appt until the doctor was changed over.This is after years of constant bad care from this office. One time I was asked to pay a fee to have my daughters records sent to her school. Another...read full review

Nov 2023

I just had to write this review because I chose this pediatric clinic based on such great reviews. The front desk staff are unprofessional and looked confused when I asked them to speak with Dr. Vance. They did not even greet us when we came in. Nurse Priyanka was also really terrible, did not introduce herself at all (no name or title) and did not take my son's head measurement (she either forgot or something else but nobody knows why she didn't take it). Dr. Vance was defensive from the start and was sassy. She was not professional when receiving feedback and made a referral for my son to see a specialist without even receiving his medical records or getting detailed...read full review

Nov 2023

I just had to write this review because I chose this pediatric clinic based on such great reviews. The front desk staff are unprofessional and looked confused when I asked them to speak with Dr. Vance. They did not even greet us when we came in. Nurse Priyanka was also really terrible, did not introduce herself at all (no name or title) and did not take my son's head measurement (she either forgot or something else but nobody knows why she didn't take it). Dr. Vance was defensive from the start and was sassy. She was not professional when receiving feedback and made a referral for my son to see a specialist without even receiving his medical records or getting detailed information. We had the worst experience and they seemed to be shocked that a toddler does not like getting his shots or getting measurements taken. They do not know how to work with children with special needs or toddlers in general since they have big emotions and don't know how to handle it. When I gave this feedback to Dr. Vance she told me she can't accommodate my "special requests" and as far as I know these are not special requests, just the basics I would expect at any practice. Dr. Vance was not receptive to feedback and gave a lot of attitude. We are changing pediatricians! Be warned that this clinic is not all the hype that the reviews give the impression of.